New Workshop: AI in Property Management

Nowhere has AI had a bigger impact on the real estate industry than within property management. The day-to-day of responding to tenant inquiries, booking tours, triaging maintenance tickets, and negotiating renewals offers opportunity today for operators to achieve savings and improve outcomes by implementing AI tools.

But the hard part isn't picking vendors. The challenge is making (good) data available, managing risk, and ensuring finicky integrations do the right thing at the right time.

This is why we teach AI in property management through a thought experiment: what would it take to build a management firm with zero human employees? Inspired by this Thesis Driven letter, the framing forces us to grapple with the tough questions of integration and data availability without assuming a human is in the loop to bail us out.

While most of the examples in this workshop are drawn from multifamily, it should offer lessons relevant to real estate operators across asset classes. We'll also tackle some frontier concepts like predictive maintenance and agentic asset management.

We're offering this workshop tomorrow, June 11th. If you can't make it, the session will be recorded and shared (with all supplementary materials and vendor lists) with all registrants.

Building the Zero-Employee Property Manager

June 11th — 12:00-2:00pm ET – $299

Learn More and Register Here

What We'll Cover

We'll explore the role of AI in property management over two hours through six sections:

Setting the Stage

• The "Zero Employee PM" thought experiment and why it matters
• The challenges of automating property management
• Where the constraints still are... and where technology is solving them

The Central Operating Stack (“The Brain”)

• PMS integrations, pros and cons across PMS platforms
• Integration layers and workflow automation
• Generalist AI as decision-maker for unstructured data
• Why integrations (not AI) are the biggest bottleneck

Marketing, Leasing, and Onboarding at Scale

• Automated listings, pricing, and lead management
• AI leasing agents and self-guided tours
• Screening, lease execution, and onboarding workflows
• Payments, rewards, and ancillary revenue automation

Customer Service & Maintenance

• AI-first resident support and escalation logic
• Offshored human-in-the-loop models
• Maintenance dispatch via marketplaces
• Cost control, duplicate ticket prevention, and QA
• Predictive vs. reactive maintenance

Renewals, Reporting, and Asset Intelligence

• Renewal automation
• Package management without on-site staff
• AI-generated owner reporting and narrative insights
  Who is the “asset manager” in an automated world?

The People Problem

• Why headcount reduction isn’t always the answer
• Service levels, perception of quality, and cap rates
• When centralization breaks and why
• How resident expectations may flip in favor of machines

Format & Access

• One live session: 12:00-2p ET on June 11th, 2026
• Post-workshop access: Circle community with recordings, deck, and implementation resources

Learn More and Register Here

-Brad Hargreaves